Our Quality Policy statement summarises our commitment to maintaining and developing our quality system. The following quality policy underpins the business operation of Garden Court Chambers.
Chambers is committed to providing our clients with advice, advocacy and associated legal services that meets, or exceeds, their expectations, thereby establishing ourselves as a professional and highly regarded supplier in our fields of expertise.
This is achieved through ensuring that each client’s instructions are explicitly understood and the basis on which fees will be charged are agreed according to the guidance in the standards charter published on our website. Chambers is committed to soliciting feedback to ensure continuing and complete satisfaction with the services provided.
The company operates according to a management system that meets the requirements of the international quality standard, ISO 9001:2008 and the Legal Services Quality Mark. These standards provide the necessary basis for ensuring consistency in the levels of service provided.
The aims and objectives of the management system are communicated to all of the tenants and staff who each assume ownership and responsibility for their own roles in the system and the company as a whole.
The management system is subject to periodic review to ensure that the company continues to provide the levels of service demanded by its clients, as well as enabling the identification of opportunities for further improvements to the business wherever these may arise.
If you require any information regarding our quality system or wish to comment on our service please contact our Head of HR and Operations Mia Hakl-Law.